Resources
Troubleshooting6 min read
Email Signature Images Not Showing? Practical Fixes for Gmail, Outlook, and Apple Mail
Use this troubleshooting checklist to fix missing email signature logos, profile photos, and social icons in Gmail, Outlook, Apple Mail, and mobile inboxes.
Mysignature preview
Kagiso Maseko
Customer Success
kagiso@company.co.za
+27 11 555 0142
mysignature.clekzo.com
Gmail
Outlook
Apple
5
templates
24
members
92%
adopted
Key takeaway
Most missing image issues come from hosting, client image blocking, incorrect paste methods, or stripped HTML.
Visual example
Diagnose image problems before changing the signature
Separate hosting issues, recipient-side blocking, and paste-method problems so support does not waste time editing working HTML.
Images not showing?
Follow the diagnostic path.
Kagiso Maseko
Customer Success
kagiso@company.co.za
+27 11 555 0142
mysignature.clekzo.com
1
Public image URL test
Open the image URL without login.
2
Email client image settings
Check Gmail, Outlook, and Apple Mail rules.
3
Paste method check
Install HTML in the correct signature field.
1
Confirm which email client is affected.
2
Check whether the image URL opens in a private browser window.
3
Test whether the issue happens for the sender, recipient, or both.
01
Check hosting
Confirm the image URL opens without login.
02
Check client rules
Separate remote image blocking from broken HTML.
03
Paste correctly
Install through the right email client settings.
Start with the fastest test
Send a test email to two different inboxes, ideally Gmail and Outlook. Open the email on desktop first, then on mobile.
Right-click a missing image placeholder and try to open the image address. If the URL does not load in a browser, the issue is probably image hosting.
Common reason 1: the image is not publicly hosted
Email signature images must be available through a public URL. A file on your desktop, a private cloud drive link, or an image behind a login will not reliably appear for recipients.
Use email-safe web formats such as PNG or JPG. Avoid SVG for email signatures because major clients do not render it consistently.
- The image URL starts with https://.
- The image opens in a private browser window.
- The image does not require login.
- The server allows the image to be requested by email clients.
Common reason 2: the email client blocks remote images
Some recipients block remote images by default. In that case, the signature may be correct, but the recipient needs to allow images for the sender.
You cannot fully control recipient-side image blocking. You can reduce risk by keeping alt text useful and making sure the text parts of the signature still work without images.
Common reason 3: the signature was pasted incorrectly
If a signature is pasted into the wrong field or through a plain-text editor, the HTML may be stripped. The result can be missing images, broken links, or visible code.
Gmail web users should add the signature in Gmail settings. Android Gmail users should set the formatted signature through Gmail Web, not only in the Android app.
Common reason 4: image dimensions are missing
Email clients are more reliable when images have explicit width and height. If image dimensions are missing, a client may resize the image unexpectedly or create layout shifts.
Mysignature output is designed around these email-safe patterns.
Before asking for support
- 1Confirm which email client is affected.
- 2Check whether the image URL opens in a private browser window.
- 3Test whether the issue happens for the sender, recipient, or both.
- 4Capture the signature editor and received email screenshots.
- 5Confirm whether the signature was edited manually after copying.
Create a signature with hosted images
Mysignature helps reduce missing-image issues by using email-safe HTML patterns, hosted assets, and setup guides for common email clients.